Item Infomation
| Title: | Service management : theory and practice |
| Authors: | Bryson, John R |
| Keywords: | Service management; Service industries Management; Quản lý các ngành dịch vụ; Mô hình kinh doanh |
| Issue Date: | 2020 |
| Publisher: | Palgrave Macmillan |
| Abstract: | This textbook offers a fully integrated approach to the theory and practice of service management, exploring the operational dynamics, management issues and business models deployed by service firms. |
| URI: | http://thuvienso.thanglong.edu.vn//handle/TLU/14444 |
| Appears in Collections | Tin học |
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