Item Infomation
| Title: | Service operations management : improving service delivery |
| Authors: | Johnston, Robert |
| Keywords: | Service industries; Ngành dịch vụ; Quản lý hoạt động dịch vụ |
| Issue Date: | 2021 |
| Publisher: | Pearson |
| Abstract: | This book can be used to support a dedicated Service Operations Management course, or a service-focused course in Operations Management. The book is also ideal if you who want to build on knowledge of the basic principles of operations management, and it serves as a handbook for operations managers in service organisations as they seek to develop and implement operations strategies |
| URI: | http://thuvienso.thanglong.edu.vn//handle/TLU/14432 |
| Appears in Collections | Tin học |
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