A practical guide to financial services : knowledge, opportunities and inclusion

Abstract

This book promotes financial knowledge and literacy. It focuses on the structure of the financial services industry, its key features, latest developments, and their impact on consumers' access and use of financial services products as well as the risks and financial opportunities. The book discusses a wide range of topics, including the impact of major aspects and changes in banking, such as closure of branches, Open Banking, digitalisation of banking; the rise of Fintech and its impact on products and services in banking, insurance and investment; the changes in the financial advice sector; the cause and effect of financial exclusion on consumers; the Government's role; the regulation of financial services and the types of consumer protection available.