Bài báo/NewspaperAuthors: Huyen Ngo Khanh (2024)
This paper examines the operational efficiency of commercial banks through the lens of the Data Envelopment Analysis (DEA) model, highlighting its significance in assessing banking performance in a rapidly evolving financial landscape. By analyzing key literature and trends, the study identifies critical factors influencing bank efficiency, including technological advancements, sustainability, and regulatory frameworks. It also explores the
impact of digital transformation on traditional banking operations and emphasizes the importance of customercentric approaches in enhancing service efficiency. Furthermore, the paper discusses future research directions,
such
as the integrati... 
