Item Infomation
| Title: | Digital customer success : why the next frontier of CS is digital and how you can leverage it to drive durable growth |
| Authors: | Mehta, Nick |
| Keywords: | Business enterprises; Customer relations; Doanh nghiệp kinh doanh; Quan hệ khách hàng |
| Issue Date: | 2024 |
| Publisher: | John Wiley & Sons |
| Abstract: | This book provides a detailed "How To" guide to Digital Customer Success to ensure you can meet the needs of your customers, investors and teammates. Learn the basics of Digital Customer Success Maturity model and the core tenets of how to get started, ideal organizational structures, success measurements and more. We will also showcase learnings and tips from organizaitons who are paving the way with their digital customer success strategies |
| URI: | http://thuvienso.thanglong.edu.vn//handle/TLU/14430 |
| Appears in Collections | Tin học |
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