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  • Book

  • Professional management of housekeeping operations

    • Authors: Thomas J.A. Jones (2004)

  • Management of a housekeeping operation entails scheduling staff, deliveries, services and maintenance, budget analysis, cost-controls and compliance with regulations. A well-run housekeeping department is integral to the success of any lodging operation.
  • Book

  • Handbook of food and beverage fermentation technology

    • Authors: Y.H. Hui (2004)

  • Presenting a comprehensive overview, Handbook of Food and Beverage Fermentation Technology examines a wide range of starter cultures and manufacturing procedures for popular alcoholic beverages and bakery, dairy, meat, cereal, soy, and vegetable food products. An international panel of experts from government, industry, and academia provide an in-depth review of fermentation history, microorganisms, quality assurance practices, and manufacturing guidelines. The text focuses on the quality of the final food product, flavor formation, and new advances in starter cultures for dairy fermentations using recent examples that depict the main species used, their characteristics, and their impact on the development of other fermented foods.
  • Book

  • People-focused knowledge management

    • Authors: Karl M. Wiig (2004)

  • This book moves to the next stage, to focus on the people-the knowledge workers themselves. Noted expert Karl Wiig synthesizes recent research findings in cognitive science and related fields to describe how people actually work. He focuses on how people learn, remember, make decisions, solve problems and act-in general, how knowledge relates to work behavior. By understanding how people work, managers can improve effectiveness to gain competitive advantage.
  • Book

  • Professional event coordination

    • Authors: Julia Rutherford Silvers (2004)

  • Professional Event Coordination examines the full event planning process and provides the tools and strategies to effectively procure, organize, implement, and monitor all the products, services, and service providers that will bring an event to life. After establishing each layer of the anatomy of an event, this in-depth guide covers: Event design, Project management techniques, Site selection development,Infrastructure services.