BookAuthors: James Schofield (2014)
Do you find it difficult to communicate well on the phone?
Do misunderstandings lead to frustration at work?
Would you like to be more assertive and better at influencing people?
Collins English for Business: Speaking will help you to make yourself understood in business. Model dialogues present key phrases to help you communicate effectively in different situations. You can choose to work on the units that are most relevant to you, or work through the whole book for a full course in business speaking. 
